Dock Delivery

CANCELLATIONS: Single-day and hourly reservations may be canceled up to seven (7) days prior to the rental start time for a 90% refund. Cancellations less than seven (7) days from the rental start time will be refunded 50% of the rental amount, up to 24 hours prior to the rental start time. Cancellations less than 24 hours from the rental start time are NON-REFUNDABLE - NO EXCEPTIONS. Multi-day rental reservations may be canceled up to thirty (30) days prior to the rental start time for a 90% refund. Cancellations less than thirty (30) days from the rental start time will be refunded 50% of the rental amount up to 7 days prior to the rental start time. Multi-day cancellations less than 7 days from the rental start time are NON-REFUNDABLE - NO EXCEPTIONS. If we deem conditions unsafe due to issues stemming from the event of lightning, thunderstorms, heavy rain, or heavy wind at the time of the scheduled rental, reservations may be rescheduled for another available date without penalty. In the event there is no other date that works, a full refund will be issued less any applicable credit card fees charged by our processor. If we are experiencing smoke from wild fires and the Air Quality Index at the start of the rental period is over 200 at your pickup location, you may choose to cancel and reschedule or keep a credit on file. Cancellations due to AQI over 200 are NON-REFUNDABLE but a credit may be held for future use with no expiration date. Unsafe, weather-related issues after the first day of a multi-day rental, may not be rescheduled and are non-refundable. Cancellation requests must be emailed to info@tahoewaves.com from the email account of record on the existing reservation.